FREQUENTLY ASKED QUESTIONS

HOW DO I TRACK MY ORDER?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment directly on Australia Post's website.

CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

Once an order is placed, we begin processing it immediately to ensure quick shipping. If you need to change or cancel your order, please contact us as soon as possible, and we will do our best to accommodate you, depending on the status of your order.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

We want you to love your Feather + Oak purchase. If for any reason you’re not completely satisfied, please refer to our return and exchange policy on our website. Our policy includes details about returns, exchanges, and how to handle damaged or faulty items.

WHAT FABRICS DO YOU USE FOR YOUR PRODUCTS?

We use high-quality, 100% linen or 100% ramie  for our products, carefully selected for durability, softness, and eco-friendly properties. Linen & ramie are both breathable, hypoallergenic, and get softer with each wash.

HOW SHOULD I CARE FOR MY LINEN?

To ensure your linen products remain beautiful and last for years to come, follow these simple care guidelines:

• Washing: We recommend using a cold, gentle wash cycle with a mild detergent. Be sure to choose a detergent that is free of bleach and optical brightening agents to protect the natural qualities of the linen.

• Fringe Care: If your product has fringing, gently comb it after each wash to maintain its appearance and avoid tangling or matting.

• Drying: Please avoid soaking, bleaching, or tumble drying your linen products, as this can damage the fabric and its natural fibres. Instead, air-dry your items flat or hang them to dry in a well-ventilated area. Always dry in the shade to prevent direct sunlight from causing any discolouration or weakening of the fibres.

• Storage: When storing your linen, make sure to keep it in a cool, dry place, away from direct sunlight, to preserve its colour and texture.

By following these care tips, your Feather + Oak products will continue to bring warmth and style to your home for years to come.

ARE YOUR PRODUCTS SUSTAINABLE?

Yes, sustainability is important to us. Our linen is made from natural fibres, and we prioritize eco-friendly practices in all stages of production. We also ensure that our products are designed to last, reducing the need for frequent replacements.

DO YOU OFFER CUSTOM ORDER OR BESPOKE PRODUCTS?

Currently, we do not offer custom orders or bespoke products. However, we are always open to feedback, and we love hearing ideas for future designs!

WHAT SIZES DO YOUR PRODUCTS COME IN?

We offer a variety of sizes across our collection. For specific sizing information, please refer to the product description on each individual item page. If you need further assistance, feel free to contact us.

DO YOU OFFER GIFT-WRAPPING OR GIFT CARDS?

We currently do not offer full gift wrapping services. However if your order is a gift, we can wrap your item in white tissue paper for a simple, elegant touch. Additionally, we’d be happy to include a personal message with your order. Just email us with your request, and we’ll make sure your order is beautifully wrapped and accompanied by your special message. We also provide digital gift cards, which can be purchased directly from our website. 

DO YOU OFFER DISCOUNTS/PROMOTIONS?

From time to time, we offer special promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest offers!